Customer Service

Every enquiry in one inbox. Leonic Customer Service brings together email, contact forms and chat, with the customer, orders and products beside your reply.

What you get

• Shared inbox: email, contact forms and website chat, with views, filters and keyboard shortcuts.
• Customer context: customer details with order history, parcel tracking and previous enquiries.
• Reply templates and SLAs: standard replies and response deadlines to keep every enquiry moving.
• Knowledge base: articles with procedures and terms, which also provide sources for AI replies.
• AI on your terms: off, suggestions that a team member reviews and sends, or automatic replies to questions the AI can answer safely. You choose the level.
• Checks before sending: amounts and dates not found in the case are flagged before the reply is sent.

Included in

Customer Service is included in Leonic Online Store Plus and Leonic Complete. AI replies use AI Assistant; scope and usage are agreed in the offer.

Requirements

Connect your support email to the inbox and configure chat under Customer Service in Leonic.

Getting started

We are building Leonic together with selected businesses. Register your interest in working with us and we will be in touch.